Our customer satisfaction rating reflects directly on our support staff. Our company has one of the highest ratings in the business. We believe that in order for us to be successful, our customers must also be successful and more importantly, happy with the service they receive from us.
We are very selective when selecting candidates for the customer service division. They must demonstrate the skills required to make snap decisions, evaluate and prioritize, be a team player and put the customers’ needs first.
All employees receive ongoing training throughout their employment. This is not only to improve job performances but for personal enrichment as well.
Each customer has two representatives assigned to them directly to handle all of their needs. We suggest that our customers treat these individuals as extensions of their own staff. They are there to ensure you get what you need when you need it. They are your facilitators and are able to take action and resolve issues in record time.
Our customer service staff is available during regular shipping hours. They can be reached by online chat, phone or e-mail. The chat option is the quickest way to get a hold of them, but we encourage you to use whatever method works best for you.