Quality Control


At Emcon, inspections start the minute your shipment arrives at our location. Loads are checked for spoiled product, broken or damaged product and presence of special handling protocols.

Once everything is unloaded and stores, regular inspections occur to determine low inventory scenarios, upcoming expiration dates and that special storage conditions are stable. If any issues are found, the information is passed on to our customer service department who then contacts the customer for instructions.

We encourage our customers to devise advanced protocols so that remedies are already in place to address issues the moment they arrive. This saves crucial time and having the advance protocols in place helps to minimize losses and delays.

Our staff also checks trailers and equipment for any existing or potential safety issues. All findings are reported to the appropriate people so that corrections and repairs can take place right away.


Our facilities rely heavily on labels. A label is placed on every pallet that comes into our facility. The labels include all pertinent information about the products. Bar codes exist on all labels and these are scanned by our RF scanners which then transfer all the data into our systems. We can even customize labels when new products are created.

Hazardous Materials

Hazardous materials are no problem for Emcon. We have stringent safety measures and standards in place that comply with federal and local regulations for the storage of these materials. For customers that deal with these types of materials, we encourage you to reach out to us to discuss, in depth, how we can meet your needs and answer any questions you have about the appropriateness of our facilities in regards to the handling and disposal of these hazardous materials.

We can help to keep you compliant with all the laws and government regulations.

Customer Service

Business Hours:
Monday – Friday - 9AM through 5PM (PST)

Toll free number: (800) 645-8077

At Emcon, customer service is no joke. We believe it is everyone’s job in the company to provide customer support and satisfaction. Our entire staff is trained in customer service techniques and skills. If you’re not happy, we are not happy.


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